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Firstly, we sincerely apologise that you were charged twice. This was due to an issue with our payment provider and we are doing our best to get it fixed.

We identify all impacted customers daily so there is no need for you to contact us. We will refund any additional payment(s) to the credit or debit card you used to make the original payment.

It can take up to seven days for the refund to show in your account so please bear with us. In the meantime, thank you for your patience and understanding.

If, on the other hand, you haven't received your refund after seven working days please complete the form below and we'll be in touch.

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