If you need to contact us

How to get in touch.

If you need to speak with an agent directly, you can call our customer care centre on 096 25000 (Monday – Friday, 8.30am to 5pm). Our calls are recorded for training and quality purposes.

You can also use our Online Support Centre which offers quick answers to your most frequently asked questions.

Please note that we can't discuss queries with a third party.

Driving test queries

Unfortunately our agents can't offer earlier dates. Bookings must be self-managed through your MyRoadSafety account.

Manage your booking

Christmas opening hours

Service	Opening hours
RSA customer call centre	Closed Tuesday 24 December to Thursday 26 December inclusive and Wednesday 1 January 2025. Operating as normal on all other days from 8:30 am to 5 pm.
Driving test centres	Driving test centres are closed Tuesday 24 December to Thursday 26 December and on Wednesday 1 January. The driver testing service will continue to run at a reduced capacity on the other days. Driving tests are by appointment only and we will contact customers directly if there's any change. Driving test appointments must be self-managed through your MyRoadSafety account.
NDLS and Call Centre	Closed Tuesday 24 December to Saturday 28 inclusive and Wednesday 1 January. Operating as normal on all other days. There's no walk-in service available so appointments must be booked in advance.
National Car Testing Service (NCTS)	Test Centres will be closed on 24 December and will reopen on 2 January. Opening times for individual test centres can be viewed on the NCTS website map.
National Car Testing Service (NCTS) Call Centre	The NCTS Call Centre will be closed from 24 to 29 December, and on Wednesday 1 January. We will operate at a reduced capacity on 30 and 31 December, but are back to normal from 2 January.
Theory test Call Centre	We are open on Monday 23 and Tuesday 24 December from 8 am to 5 pm. Closed 25 and 26, reopen 27 December 8 am to 5 pm. Monday 30 and 31 December open 8 am to 5 pm. Closed 1 January. Normal hours (8 am to 6 pm) will resume from 2 January. Customers can continue to book an appointment at any time on www.theorytest.ie . Theory tests are by appointment only so customers will be contacted directly if there's any change.
Theory Test Centres	Closed Monday 23 December to 1 January inclusive.
Commercial Vehicle Roadworthiness Testing (CVRT) centres	As CVRT centres are operated by private garages their opening hours are not be readily available to us. Our advice would be to check with the centre in question. Please contact your local CVRT centre directly to enquire about opening hours.

What our customer agents can help with:

We can offer assistance if you're having difficulty logging into our MyRoadSafety portal. See our troubleshooting tips.
If you renewed your CPC card but it hasn't arrived, even though your training is up to date. Here's a list of reasons why.
If you're unable to get driving lessons uploaded by your instructor, we can contact the ADI on your behalf.

What our customer service agents can't help with

We can't prioritise your place in the driving test queue, regardless of the reason. Critical frontline workers who fulfil strict criteria can complete an emergency test request form.
Re-test queries. If you failed your car test and reapplied, there's no need to contact us. You'll automatically get another booking invitation 6 to 8 weeks after your failed test. Know more >
Booking a driving test. Please sign up or log into MyRoadSafety to book your test and add yourself to the waiting list. This YouTube video will show you how.
Checking CPC training modules. You can do this by signing up or logging into the MyCPC portal.
Checking EDT sessions. You can do this by signing up or logging into the MyEDT portal.