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Wipe the chip of the card with a damp cloth using surgical spirits and insert it in the vehicle unit (VU) to see if it works. Make sure you try the card in another VU to make sure it is the card, not the VU, that is faulty. Check the VU manual to make sure it is a card error.
If your card is damaged or malfunctioning, it must be returned to the RSA with your application for a replacement. To apply for a replacement, please visit the link below: