If you are cancelling due to Covid-19 restrictions
If you are cancelling your driving test due to Covid-19 symptoms, don't worry, you won't lose your fee. It will be saved as a service credit in your MyRoadSafety.ie account and this can be used to book a future test.
You will be kept on the waiting list and we'll contact you directly as restrictions are lifted and appointment slots become available.
What's a service credit?
A service credit is an online credit note or voucher that can be used to pay for a future test. It will appear in your MyRoadSafety account in the 'My Service Credit' page a few days after you cancel your test. Please note that a service credit cannot be cashed or exchanged for money.
If you are cancelling for other reasons
If you are cancelling a driving test for reasons that are not related to Covid-19 restrictions, please note that you may lose your driving test fee.
Rescheduling your test
There is currently very limited availability of driving test slots and customers may be unable to reschedule their driving test. If this is the case, you can follow the following steps so that we can notify you when there are slots available.
Steps to reschedule your booking/rejoin the waiting list:
1. Sign in to your MyRoadSafety account and go to ‘My Bookings’.
2. Click on the 'Reschedule' button and select an alternative test slot, if one is available.
3. If there are no slots available to reschedule your booking, you will need to cancel your original test booking first. Choose 'No Availability' as your reason for cancelling. Don’t worry, you won’t lose your fee or your place in the queue.
4. When you have cancelled your existing booking, to re-join the waiting list, go to “My Goals”, click on the “Book driving test” and select “Join Waiting List”.
5. We will email you an invitation to book an appointment when test slots become available
Please note that if you do not cancel your existing booking before re-joining the waiting list, you will be charged twice.
If you have an appointment for a CPC practical test
If you have a driving test appointment for a commercial vehicle test (e.g., bus or truck) as well as a CPC practical test, please make sure to cancel each test separately. Failure to do so will result in one of the tests not being cancelled and you will lose your fee.
How to cancel your driving test
To cancel your driving test please sign up or log onto
MyRoadSafety.ie and go to the 'My Bookings' page. Here you will see a list of all your current bookings and an option to cancel.
If you are cancelling due to Covid-19, please make sure to select 'Covid symptoms' as your reason. This will ensure your service credit and place on the waiting list is saved.
Refund applications
In certain situations, we may agree to refund the money for a driving test. For example, if you are emigrating, or have made a refund request within 2 weeks of your original booking (provided the test date is outside the 10 day notice period).
The decision to refund any test fee is at the discretion of the RSA. Alternatively, we may offer you a service credit.