Find Help & Support
Requesting a refund from your ADI
If you’ve paid in advance for driver training, any request for a refund must be arranged directly between yourself and the driving school or instructor.
Approved Driving Instructors (ADIs) are self-employed and as such they have the right to set their own business terms and conditions, including fees. That’s why we advise customers to shop around. Paying for more than one lesson at a time limits your ability to switch instructors’ mid-course and/or change scheduled lessons.
It’s your responsibility to familiarise yourself with all T&Cs before entering into any contract for the supply of a service. However, if it’s not possible to resolve the issue directly with your ADI, you can seek guidance from the Competition and Consumer Protection Commission on your rights.