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It is our policy to listen to and act upon customer complaints. We endeavor to act ethically and responsibly at all times in our dealings with customers. We will analyse and seek to correct any reported failings to prevent their recurrence.

If you wish to make a complaint about any of the services we provide, please fill out the form below. You can also write to us at: The Road Safety Authority, Moy Valley Business Park, Primrose Hill, Ballina, Co. Mayo, F26 V6E4.

Complaints will be investigated and replied to within 20 working days.

Complaints Form

Nature of your complaint *

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If you wish to make a complaint about an Approved Driving Instructor (ADI), you must complete the official ADI Complaints Form instead.

We understand that you may feel disappointed directly after an unsuccessful driving test and encourage you to take some time to reflect on the test and review your test result and any faults incurred with your Approved Driving Instructor (ADI).

Please note that if you were late to your driving test appointment or failed to meet certain conditions (e.g., if your vehicle was unroadworthy or your insurance had expired), this is not grounds for an official complaint.

If you wish to make a complaint about the Driver Theory Test service, please complete the Driver Theory Test Form instead

If your complaint relates to road conditions, or the maintenance of footpaths, hedges, signage, etc. please contact your Local Authority instead.

If your complaint relates to dangerous driving behaviour, please report it directly to An Garda Síochána who is responsible for road traffic enforcement.

First name *

Last name *

Email address *

Contact number

Driver number *

Date of test

Date of birth

Vehicle Reg. *

CVR Test Centre

Please describe your complaint

Attachment

Accepted file types: pdf, doc, jpg, jpeg, gif, png, ppt, pptx. If you need to send us a number of attachments, we kindly ask that you paste all images or content into the one document. Alternatively, you can submit a separate form.

When you submit a query, we need your personal details to be able to respond to you and answer any questions. This processing of personal data is in keeping with our privacy policy.

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