IMPORTANT NOTICE

Driving Test Update

 

Please note that our customer service agents cannot book or cancel driving tests over the phone or offer updates on waiting times, so we kindly ask you not to call for this information. Driving tests should be managed directly through MyRoadSafety.ie

 

 

Are you an essential worker who needs a test urgently?

If you’re an essential worker who has already applied for a test and completed all of your driver training, please fill in an urgent test request form and we’ll prioritise your application. Know more >

 

 

Need to add yourself to the driving test waiting list?

Please sign up or log into our new customer portal MyRoadSafety.ie to apply for a driving test and add yourself to the waiting list. This video will show you how

 

 

Essential worker declaration form for driver training

Approved Driving Instructors (ADIs) can offer Essential Driver Training (EDT) to essential workers. If you need to complete your driver training, please fill in an  essential worker declaration form and present it to your instructor.

 

 

 

 

Covid-19 safety measures

We have put in place Covid-19 safety measures for the driving test which must be followed or your appointment will not go ahead. Know more>

NCT Complaints Procedure

Find out what the procedure is if you wish to appeal the outcome of an NCT.

If your vehicle fails an NCT and you wish to appeal, the procedure is as follows:

  1. You should direct your concern in the first instance to the person in charge of the test centre. This approach will often clarify simple misunderstandings. 
  2. If this approach does not resolve your problem then you should write to the NCTS Customer Service Dept clearly outlining your concerns. To do this you should be able to obtain a complaints form at your local NCT Centre. 
  3. NCTS Customer Service will investigate your complaint and send you a reply within 2 weeks.
  4. If you are unhappy with the outcome of NCTS's investigation, you may appeal to the Independent Appeals Board (IAB) at NCT Independent Appeals, The AA Technical Department, Rescue Operations Centre, Unit D, Merrywell Business Park, Ballymount Road Lower, Dublin, D12 F1H2.  Or you can call them on 01 617 9000 or email [email protected]
  5. When you lodge your Appeal with the I.A.B you will be required to pay an Appeal Fee equivalent to a Full Test Fee. If your Appeal is upheld then this Appeal Fee will be refunded in full.


An appeal may be lodged in the District Court

Contact details

For NCT:
National Car Testing Service
Lakedrive 3026
Citywest Business Campus
Naas Road
Dublin 24
Tel: (01) 413- 5992
Fax: (01) 413-5996
Email: [email protected]

For Independent Appeals Board:
NCT Independent Appeals
The AA Technical Department
Rescue Operations Centre
Unit D, Merrywell Business Park
Ballymount Road Lower
Dublin, D12 F1H2
Tel:  01 617 9000