IMPORTANT NOTICE

 

Our brand new customer portal, MyRoadSafety is now live. It gives you access to all of our digital services, including a new and improved driving test booking system.

MyRoadSafety allows you to safely manage your driver information, test bookings, permits and licences from the comfort of your own home.  

Waiting for a Test Date?

When you register with MyRoadSafety you can set your driving goal. If no suitable test dates are available you will be presented with a facility to be placed on a waiting list. When new driving test slots become available you will be contacted to advise you of this and invite you to log onto MyRoadSafety to make your driving test booking.

Need a test urgently?

If you are an essential worker and require an urgent test in connection with that work, then you can request a test here.  

NCT Complaints Procedure

Find out what the procedure is if you wish to appeal the outcome of an NCT.

If your vehicle fails an NCT and you wish to appeal, the procedure is as follows:

  1. You should direct your concern in the first instance to the person in charge of the test centre. This approach will often clarify simple misunderstandings. 
  2. If this approach does not resolve your problem then you should write to the NCTS Customer Service Dept clearly outlining your concerns. To do this you should be able to obtain a complaints form at your local NCT Centre. 
  3. NCTS Customer Service will investigate your complaint and send you a reply within 2 weeks.
  4. If you are unhappy with the outcome of NCTS's investigation, you may appeal to the Independent Appeals Board (IAB) at NCT Independent Appeals, The AA Technical Department, Rescue Operations Centre, Unit D, Merrywell Business Park, Ballymount Road Lower, Dublin, D12 F1H2.  Or you can call them on 01 617 9000 or email [email protected]
  5. When you lodge your Appeal with the I.A.B you will be required to pay an Appeal Fee equivalent to a Full Test Fee. If your Appeal is upheld then this Appeal Fee will be refunded in full.


An appeal may be lodged in the District Court

Contact details

For NCT:
National Car Testing Service
Lakedrive 3026
Citywest Business Campus
Naas Road
Dublin 24
Tel: (01) 413- 5992
Fax: (01) 413-5996
Email: [email protected]

For Independent Appeals Board:
NCT Independent Appeals
The AA Technical Department
Rescue Operations Centre
Unit D, Merrywell Business Park
Ballymount Road Lower
Dublin, D12 F1H2
Tel:  01 617 9000

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