NCT Complaints Procedure

Find out the procedure if you wish to appeal the outcome of an NCT.

If your vehicle fails an NCT and you wish to appeal, the procedure is as follows:

You should direct your concern in the first instance to the person in charge of the test centre. This approach will often clarify simple misunderstandings. If this approach does not resolve your problem then you should write to the NCTS Customer Service Dept clearly outlining your concerns. To do this you should be able to obtain a complaints form at your local NCT Centre. NCTS Customer Service will investigate your complaint and send you a reply within 2 weeks.

If you are unhappy with the outcome of NCTS's investigation, you may appeal to the Independent Appeals Board (IAB) at NCT Independent Appeals, AA Technical Department, AA Ireland, 61a South William Street, Dublin 2.  Or you can call them on 01 617 9000 or email Technical@theaa.ie.

When you lodge your Appeal with the I.A.B you will be required to pay an Appeal Fee equivalent to a Full Test Fee. If your Appeal is upheld then this Appeal Fee will be refunded in full. 

An appeal may be lodged in the District Court

Contact details

For NCT:

National Car Testing Service
Lakedrive 3026
Citywest Business Campus
Naas Road
Dublin 24
Tel: (01) 413- 5992 
Fax: (01) 413-5996
Email: info@ncts.ie

For Independent Appeals Board:

NCT Independent Appeals
AA Technical Department
AA Ireland
61a South William St
Dublin 2
Tel: 01 617 9438
Email: technical@theaa.ie